Privacy Policy


It is the policy of the city of Roanoke that personal information about you will be collected only to the extent necessary to provide the services or benefits you desire; only appropriate information will be collected; and you will be given the reason the information is collected and be able to examine any related personal records about you which are maintained by the city. In order to use certain services offered at, you may be required to submit personal information about yourself. This information may include, but is not limited to, your name, address, account number, property information, and other information used to identify your relationship with the city. This information will be safeguarded in compliance with the laws of the Commonwealth of Virginia. Should you desire not to provide this information, we may not be able to offer you the services you desire. Certain parts of may make use of the web technology commonly known as “cookies” to enhance the services provided to you. You may disable cookies in the preferences of your web browser, but the services relying on cookies may not function correctly if you do. Certain information about you will be automatically recorded by virtue of your use of This information includes the Internet Protocol (IP) address of your computer, the parts of this web site you visited, the type of web browser you used, and the dates and times of your visits. No personal information (such as your name or e-mail address) is automatically recorded when you visit this site.

Although the city of Roanoke will not initiate the release of information about you to other individuals or agencies without your knowledge and consent, you should be aware the city may be required by law to release certain information about you under certain circumstances. The city of Roanoke will strictly comply with the provisions of the Virginia Privacy Protection Act and the Virginia Freedom of Information Act in this regard, as well as with all other laws and court orders governing the release of your information. Personal information, including your electronic mail addresses, you furnish to the city for the purpose of receiving electronic mail from the city (such as through the MyRoanoke service), may be withheld from third parties upon your request.


The city of Roanoke is working aggressively to implement web accessibility standards to ensure access to by visitors with disabilities. If you have any suggestions for ways to improve accessibility, or if you desire an accomodation to make full use of this site, please contact us at (540) 853-2236.

Security is a government computer system and is protected by federal and state laws. Any unauthorized access or changes to the material contained herein will be investigated by local, state, and/or federal law enforcement agencies. Unauthorized users may be fined, imprisoned, or both.


From time to time, may offer contests to increase interest in and traffic on the web site. In no case shall any purchase, fee, payment, or other consideration be required as a condition of entry in a contest. All random drawings will be witnessed to ensure fairness. Employees of the city of Roanoke and members of their households are not eligible to win any contest offered on All taxes and fees associated with the receipt of prizes are the responsibility of the winners. The city of Roanoke reserves the right to substitute prizes of equal or greater value for prizes advertised. The availability of prizes from a non-city donor shall not constitute endorsement by the city of the donor. Each individual contest may list additional rules for that contest.

References and Links lists information about or links to non-city entities for the convenience of users. The sites accessible through these links are not created, maintained, or controlled by the city, and the city makes no representations concerning their content. In no case shall mention of a non-city entity constitute an endorsement of that entity by the city, nor shall the failure of to mention a non-city entity constitute disapproval of that entity by the city. When lists entities in a particular category, every attempt is made to list all entities in that category, and to link to those entities’ home pages when available.

Social Media

At times, will solicit email address information through social media including but not limited to Twitter, Facebook, YouTube and Instagram. abides by all Can Spam laws and will provide a visible opt-out button on all emails to our customer base.